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United, for better or worse
Siegel+Gale | March 26, 2012
As we all know, United and Continental Airlines entered into holy matrimony last summer. But we had to wait until the beginning of March to officially ring in their new union as their reservations systems finally came together. As with any new marriage, there were issues. Most of us passengers experienced minor technical glitches, such as an overabundance of status fliers and confusion regarding where to check-in with both names still present in most airports.
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